Privacy Policy

At SCENTEDO, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

When you browse our website, place an order, contact us, or interact with our services, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • WhatsApp number, if provided

  • Billing and delivery address

  • Order and purchase information

  • Information you provide when contacting customer support

  • Information submitted through our contact or newsletter forms

We may also automatically receive certain technical information when you use our website, such as your device type, browser, IP address, and information about how you interact with our website.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders

  • Arrange delivery of your purchases

  • Communicate with you about your order

  • Respond to customer service inquiries

  • Process return and exchange requests

  • Improve our website, products, and customer experience

  • Send newsletters, offers, and promotional communications where you have chosen to receive them

  • Prevent fraud, misuse, and unauthorized activity

  • Comply with applicable legal requirements

3. Payment Information

When you make a payment through our website, payment information may be processed by the relevant payment provider.

SCENTEDO does not need to directly store your complete payment card details when those details are processed through a third-party payment provider.

Payment providers may have their own privacy policies and terms governing how payment information is handled.

4. Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers when required to operate our business, including services involved in:

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Website hosting and technical services

  • Customer communication

  • Marketing or analytics services

We only provide information that is reasonably necessary for these services.

We may also disclose information where required by law or when necessary to protect our rights, customers, website, or business.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.

Some third-party services used on our website may also use cookies or similar technologies according to their own policies.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Marketing Communications

If you subscribe to our newsletter or otherwise choose to receive promotional communications, we may use your email address to send information about:

  • New fragrance launches

  • Special offers

  • Promotions

  • Product updates

  • SCENTEDO news

You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in the email or by contacting us.

7. Protecting Your Information

We take reasonable measures to protect the personal information we collect from unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Third-Party Services

Our website may use third-party services such as Shopify, payment providers, courier services, analytics services, and other technology providers.

These services may process information according to their own privacy policies.

We encourage you to review the privacy policies of third-party services when appropriate.

9. Your Privacy Choices

Depending on applicable law, you may have rights regarding the personal information we hold about you, including requesting access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the information below.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.

Any updates will be posted on this page with the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Email: scentedoperfume@gmail.com
WhatsApp: +92 317 4216373
Location: Karachi, Pakistan

SCENTEDO
Where Luxury Meets Affordability